This guide provides causes and solutions to common errors
relating to your Inventory Amazon Fulfils listings. There are
three error messages you could encounter:
- No listing exists for this inventory item.
- No Amazon Fulfilled listing exists for this inventory
- Item not in catalogue.
Follow the procedures below the resolve the fulfilment listing
Identify missing listings
Without an inventory listing, your item cannot be seen or
purchased on Amazon.co.uk. Even though you may see the
inventory item on the Inventory Amazon Fulfils page, you need to
verify there is a corresponding offer in your All Inventory
- Copy the Merchant SKU of the listing that has the error
associated with it.
Important: Merchant SKUs are
- Click the "All Inventory View" link near the top of the page,
and Search for the affected Merchant SKU in the 'All Inventory
Listing Exists in All Inventory View
- If you were able to find your listing Merchant SKU on the All
Inventory View page, make sure the following conditions are true
about the listing:
ASIN/ISBN associated with the Merchant_SKU
matches the ASIN/ISBN that is found on the Inventory Amazon
Fulfils page. Go to
Identifying missing listings.
Your Price has a valid price entered.
Fulfilled By is "Amazon".
- If all three conditions above are true for your listing (and
you have verified that you have a Fulfillable Quantity on the
Inventory Amazon Fulfils page), copy the ASIN/ISBN, and search
for the ASIN/ISBN on
www.amazon.co.uk and review
the Offer Listing Page to see if your FBA offer is available.
Note: If you cannot find your offer on the Offer
Seller Support for assistance resolving the issue.
- If you find your listing on the Offer Listings Page, your
offer is still active, and no further action is required.
If the "No Listing Exists for This Inventory Item" error still
displays on your Inventory Amazon Fulfils page, click "refresh"
on your browser. If the error message persists,
Seller Support to request assistance suppressing the message.
- If any of the three conditions listed above are not true,
follow the procedures for the corresponding condition.
The ASIN/ISBN in the Inventory Amazon
Fulfils view does not match the ASIN/ISBN in the All
Delete the existing Merchant_SKU from the
All Inventory View page. Learn how to
Create a new FBA Listing.
Your Price is empty
Enter a price for your offer. You can
enter the price right in the field and click the "Save
changes" button at the top right or bottom right of the All
Inventory View. You can also click the "Edit" button to the
right of the listing, edit the price, the click
If the listing is Fulfilled by Merchant,
check the box to the left of the listing and select
"Convert to 'fulfilled by Amazon'" from the drop-down menu
located above your list of products and follow the
No Listing Exists in All Inventory View
If you do not have a listing in the All Inventory View for the
items found on the Inventory Amazon Fulfils page, you can create
the corresponding listing. When you re-create the listing on the
All Inventory View page, make sure the following information
matches the FBA listing found on the Inventory Amazon Fulfils page.
Identifying missing listings)
Once you have gathered these three pieces of information (from
the 'Inventory Amazon Fulfils' page), you can either use your own
system/process for adding a listing to your catalogue (which may
include Flat Files or XML feeds), or you can follow these steps to
correct the listing via your Seller Account:
Create a new FBA Listing
- Click the "Add a product" link located at the top right top
of the table on the All Inventory View.
- Search for the ASIN of the listing with the error.
- Click the "Sell Yours" button and enter the required fields.
- In the
Seller SKU field, enter the Merchant SKU of the
listing with the error
Your shipping methods select "I want Amazon to
ship and provide customer service for my items if they sell".
- Click "Save & Continue".
The Convert and Send Inventory window comes up.
- Follow the instructions to convert to "Fulfilled By: Amazon"
and create a shipment. Once you have the item listed, you can
cancel the shipment.
This change can take up to one hour to appear on Amazon.co.uk.
If the offer is still not appearing on Amazon.co.uk after one hour,
for help resolving the listing issue.