Amazon Partnered Carrier program – overview and getting started

Amazon-partnered carrier options

This page provides information about the Amazon-partnered carrier options that are available to FBA sellers for small parcel deliveries (SPD) within the UK, France, Germany, Spain, Italy, and the Netherlands, and less-than-truckload/full truckload (LTL/FTL) shipments (also called pallet shipments) within the UK, France, Germany, Spain, and Italy.

• SPDs consist of units packed in boxes, and each box is individually labeled for delivery. These are typically smaller shipments that are sent via UPS or Amazon (DHL-managed) in Germany.
• Pallet shipment combines individual boxes on pallets for delivery. These are typically shipped via UPS Freight or Kuehne+Nagel.

Amazon-partnered SPD carrier

As of March 22, 2022, the Amazon Partnered Carrier program for SPDs is available for sellers shipping from a Netherlands address to Amazon fulfillment centers in France, Germany, Spain, and Italy.

When preparing your shipment to a fulfillment center via the shipment creation workflow, you will see an option to use Amazon or an Amazon-partnered carrier, in the Delivery services section.

To participate in this program, follow these steps:

1. Select Amazon or partnered carrier in the shipment creation workflow.
2. Enter the details of your delivery. You will receive an estimate of the delivery charges.
3. Before accepting the delivery charges, carefully review the Amazon Partnered Carrier terms and conditions, and also either the UPS SCS (UK) Limited FBA - Seller Terms and Conditions of Carriage if you are using the partnered carrier UPS (UK, France, Spain, Italy, and the Netherlands), or the Amazon Inbound Transportation Services terms and conditions if using the Amazon-partnered carrier service managed by DHL (Germany).
4. Click Accept charges.
5. After you have prepared your delivery, contact your carrier to schedule the pickup. For more information on how to book through our partnered carrier UPS, see the guide here (available only in English). For scheduling a collection with our partnered carrier DHL, go directly to the DHL website. Alternatively, you can take the package to a local carrier’s collection center.

Delivery charges are based on the dimensions and weight of the parcels or pallets, the address where the shipment originated and the destination fulfillment center. The estimated cost of these charges will be subject to adjustment if Amazon or the carrier determines that the actual weight or dimensions of the package are different from the weight or dimensions provided by you. To learn more about providing box details, go to Amazon Partnered Carrier Program: Provide details.

Amazon-partnered pallet carrier

To participate in partnered carrier pallet shipments, follow these steps:

1. Select Amazon Partnered Carrier in the Delivery service section of the shipment creation workflow.
   Note: This option will only be enabled for eligible stores and postcodes.
2. Enter the details of your delivery. You will receive an estimate of the delivery charges. You will also receive an estimated pickup date. It will be either on the freight-ready date or two days from when the estimate has been accepted, whichever is later.
3. Before accepting the delivery charges, carefully review the Amazon Partnered Carrier Program terms and conditions for participation in the program, and also either UPS SCS (UK) Limited FBA - Seller Terms and Conditions of Carriage if you are using the partnered carrier UPS (UK), or Kuehne + Nagel LTL Terms and Conditions (Germany, France, Spain or Italy).
4. Click Accept charges.
5. After you have completed your shipment, the carrier will email the point of contact for your business, which is provided during the shipment booking, on the day before the shipment is due to be picked up.

Delivery charges are based on the quantity, dimensions and weight of pallet or pallets, the address from which the delivery originated, and the destination fulfillment center. The estimated cost of these charges will be subject to adjustment if Amazon or the carrier determines that the actual weight or dimensions of the package are different from the weight or dimensions provided by you, if the products on the pallets need to be re-stacked, or if the pallets have been damaged.

Canceling an Amazon-partnered carrier shipment

You can cancel Amazon or Amazon-partnered SPD shipments up to 24 hours after approving the estimated shipping charges. For Amazon-partnered pallet shipments, you can cancel up to one hour after approving the estimated shipping charges.

Go to your shipping queue and follow these steps:

1. Locate the shipment and click Work on shipment.
2. Click the Provide details tab.
3. Click Void charges.

Amazon-partnered carrier postcode restrictions

Ineligible postal codes for the Partnered Carrier program are as follows:

Amazon Marketplace Web Service (MWS)

Amazon MWS also includes Amazon-partnered carrier options. For more information, go to Introducing Selling Partner API.

To enable this service, follow these steps in Seller Central:

1. Go to Settings > Fulfillment by Amazon .
2. Click Edit next to Amazon Partnered Carrier (Small Parcel Deliveries) - MWS Settings.
3. For each Amazon store in which you want to use the service, click the checkbox to accept the relevant terms and conditions of both Amazon and your carrier.

Once you have accepted the terms and conditions, you will be able to use the program through MWS. For instructions, see Using an Amazon or partnered carrier for your inbound shipments (available only in English).