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This article applies to selling in: France

Required information to sell on Amazon

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Providing your information to Amazon Payments Europe

In accordance with the EU regulations, Amazon Payments Europe requires you to provide information about yourself and your business to receive the proceeds of your transactions on Amazon's EU stores.

To provide the required information, sign in to Seller Central and click Account info from the Settings drop-down menu. On your Seller account information page, click each section that is highlighted in red. This information will be used to open your selling account. We will contact you if any additional information is required.

Amazon Payments Europe knows that you care about how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly.

The Amazon Payments Europe Privacy Notice - Selling on Amazon demonstrates this.

Help is available throughout the process. See answers to frequently asked questions below.

Compliance

Why do I have to provide this information?

As per the European Regulations and Laws, verifying your identity is a legal requirement to allow you to use our payment services. You need to provide us certain information or documents, as requested, in order to facilitate these checks.

How much time do I have to provide the information?

You have a total of 60 days to provide information or documents relevant for your verification. This does not include the time during which such information or documents are under Amazon review. When we require information, a notification will appear on your Account information page. We may provide additional information about the request in your performance notifications.

Note: The 60-day period starts from the day of registration. If you don’t provide the required information or documents within this time, your seller account may be temporarily deactivated.

Account information is subject to verification in case of information updates, or at periodical intervals.

What happens if I don't provide the required information?

You will be unable to use your selling account and therefore unable to sell on Amazon if the required information is not provided.

What happens if I don't accept the business agreements?

Accepting the Amazon Payments – Selling on Amazon User Agreement and the Amazon Europe Business Solutions Agreement is a condition of registering for the service. If you do not agree to these terms, you will not be able to register for your selling account, which will result in removal of your selling privileges on the Amazon EU stores.

What is the difference between a private person and a business ?

If you register as a private person by selecting I am an individual, you are doing so in the context of a private activity. Registering as a business seller means that you will act in the context of commercial or professional activity. Often, business sellers are registered legal entities. However, you may also act as the sole proprietor without being registered as a company, depending on the local requirements that apply to your activity. In this case, make sure that you register as a business and choose the appropriate option in the drop-down menu.

What is meant by a legal representative of the business?

A legal representative is a person who is authorized by your business to act on its behalf (such as accepting the terms and conditions, or opening an account). The representative may be an owner of the business, or someone who has the authority to act on behalf of the business. When you enter the legal representative's information, make sure that it exactly matches the official documentation that you send to Amazon Payments Europe.

Information Collection

What information am I required to provide?

Individual sellers’ Points of Contact and Beneficial Owners

You may be requested to provide one the following documents:

  • Full valid passport
  • National Identity Card (Carte Nationale d’identité – CNI).
  • Residential permit (Titre de séjour).
  • Residence Permit
  • Driving Licence (permis de conduire) - (Regional differences may apply).
  • Additionally, you may be requested to provide copy of a Proof of Address document, such as: Utility Bill, Bank Statement, or Credit Card Statement in the name of the individual and dated from the past 180 days. Documents from financial service providers or online digital banks are not acceptable.

The document must meet the following criteria:

  • The document must be a copy of a government issued ID document with a photo.
  • The document must be in date.
  • The document must contain full name, date of birth, place of birth, and country of citizenship.
  • The document must contain an ID number and the expiration date.
  • The document must be signed.

If the document you have provided does not contain all the required information, a supporting document (such as Birth Certificate) may be requested.

1. Private Limited Liability Companies (SARL, SARLU, EURL, SAS, SAS and SA) registered in France

You may be requested to provide one or more of the following documents:

  • Kbis extract dated from the past 180 days.
  • Most recent notarized Statuts (Statuts d’entreprise).
  • If the Statutes provided do not confirm the shares distribution, an additional share allotment document (such as Registre des actionnaires) may be required.
  • Utility Bill, Bank Statement or Credit Card Statement in the name of the business and dated from the past 180 days. Documents from financial service providers or online digital banks are not acceptable.

    Click here to see an example of Kbis extract.

2. Sole Proprietors (Auto Entrepreneur, Artisan and Entrepreneur Individuel à responsabilité limitée (EIRL) registered in France

You may be requested to provide one of the following documents dated from the past 180 days:

  • Certificat d'inscription au Répertoire des Entreprises et des Etablissements (SIRENE or INSEE).
  • Avis de situation au Répertoire des Entreprises et des Etablissements (SIRENE or INSEE).
  • Extrait Kbis,(1-2 pages) Registre du Commerce et des Sociétés (RCS).
  • Extrait au Répertoire des Métiers (RM).
  • Additionally, you may be requested to provide copy of a Utility Bill, Bank Statement or Credit Card Statement in the name of the sole proprietor or the trading name dated from the past 180 days. Documents from financial service providers or online digital banks are not acceptable.
3. Registered Charities (Association Loi 11801) in France

You must provide the following documents at the time of registration:

  • Avis de Situation au Répertoire SIRENE dated from the past 180 days.
  • Récépissé de déclaration de création de l’association.
  • Notarized Statuts (Statuts d’entreprise).
  • Confirmed list of all the trustees – this must display their full name and date of birth. The document must be dated and signed.
  • Utility Bill, Bank Statement or Credit Card Statement dated from the past 180 days in the name of the charity. Documents from financial service providers or online digital banks are not acceptable.

Information Validation

How long will it take to verify my information?

Once we receive all of the required information, we proceed with the verification of your account. Verification can take up to 10 days. However, based on the complexity of the account, it may take longer.

Am I allowed to sell while my information is being verified?

You may be allowed to start selling on Amazon while the information you provided at registration gets verified, subject to certain limits. Depending on certain criteria, we may require that you provide all the required information and that this information is verified before we open your selling account. In this case, you can’t start selling until your account successfully completes verification.

How can I appeal Amazon's decision to decline my application?

Verification decisions are final and are based on the information and documentation we have received from you.

Impact on selling on Amazon

What happens to my orders if I haven’t provided the required identity information or if my information is pending verification?

If you have been allowed to start selling on Amazon immediately after registration, you can fulfill your existing orders while your information is pending verification, up to a certain limit. However, you must provide the required identity information as soon as possible, to avoid any constraints to your selling account.

Why has my application for a selling account been declined?

There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation. Providing incomplete or inaccurate information is a common reason why verification may not be successful. If you feel your information should have been successfully verified and would like to appeal, contactSelling Partner Support.

What will happen to my FBA inventory?

In the event that you are unable to open your selling account, you can ask to have your inventory returned to you.

Frequently asked questions for Selling on Amazon

Where can I get a copy of my business registration extract?

You can easily request a copy of the registration for your company on the online site of the trade register. If you are registered in France, please visit the following website for Trade and Companies Register to make your request. Once you obtained this documentation, upload it to Seller Central.

I entered some information and now the items that are listed in red have changed. Why?

This means that Amazon Payments Europe requires more information to verify your identity. In some cases, additional identity information is required to comply with applicable legislation. Alternatively, you may have provided some information that we were unable to verify, so we require you to enter this portion of the information again.

How do I provide this information?

In order to provide the requested information in Seller Central, go to Settings > Account info . On the Seller account information page, click each section that is highlighted in red. All addresses need to be entered in Latin characters.

How can I upload more than one document at a time?

Sometimes, the number of documents that we require may be greater than the number of fields present in Seller Central for you to upload the documents. If this is the case, you must merge the documents into one document before uploading them for review. In order to do this, we recommend that you follow one of the two methods explained below:

  • You can merge the scanned images into a Microsoft Word document and create a PDF document. The easiest way to do this is to insert JPEG images into the word document and then create the PDF document while saving the file as explained below:
  • Insert scanned images (.JPG) of the documents into a Microsoft Word document and create a PDF, as explained in the following steps:
    1. Click Insert on the toolbar at the top of Microsoft Word.
    2. Click Pictures and locate the file that you would like to add to the document.
    3. Repeat these steps until you have added all the required images to the document.
    4. Make sure that all images are on separate pages.
    5. Click File > Save As and select PDF as the document type.
  • Use Adobe Acrobat to create a PDF.

    Alternatively, while scanning the documents, you can opt to create a PDF document and scan the pages to create a single document.

What should I do if I am unable to upload my documents using the tool provided?

Contact Selling Partner Support if you encounter problems while uploading documents.

What if I have to update my information?

Go to Settings > Account info and then click each section that you want to update. If your information has already been verified or the verification process has not yet started, you can update your information. Any updates are subject to verification. Depending on our verification results, you may be required to provide additional information.

Why can't I edit my information?

Information cannot be updated while it is being verified.

Can I save my information and complete the form later?

Yes. The update wizard allows you to resume entering data at any step in the process. Make sure that you click Submit on each screen after entering your information.

You can still use Seller Central. However, if you don’t provide your information within the specified time period, your selling privileges will be suspended. Your privileges may be reinstated once you have entered the requested data and your information has been verified.

I provided the requested information. Why has Amazon Payments Europe requested additional information from me?

During the verification process, we may determine that additional information is required from you to complete your account registration.

How will I be notified if Amazon Payments Europe requires additional information?

If we require additional information, you get notified via the email address that you provided at registration, as well as via a notification in Seller Central. Alternatively, to see what additional information is required, go to Settings > Account info and look for the sections that are highlighted in red. We may provide additional information about the request via your Performance notifications section on your Seller Central account..

What should I do or who should I contact if my country of establishment is not an option in the drop-down list?

If your country of establishment is not in the drop-down list, we are currently unable to support that country. Please check back in the future as we are continuously expanding the list of supported countries.

I do not have one of the documents requested, what should I do?

If you don’t have one or more of the documents requested, contact us and provide details about these documents. We will then get in touch with you regarding alternative documents that we may be able to accept.

Why do my documents need to be dated within certain timeline?

The validity period of certain documents is defined by the administration that issues such documents. For example, registration extracts are typically valid for three months. After that, the information they contain is not guaranteed to be up-to-date.

For utility bills, in order to verify an address, we require the copy of the bill to be dated within the last 180 days.

What language must I enter the information in?

You can provide the information in English or in any of the supported languages, such as French, Italian, Spanish, German, Dutch, Swedish, Polish, Portuguese, Turkish, Chinese, or Japanese.

Additional FAQ

What information do I need to provide in the document to prove ownership of bank account?

Amazon Payments must verify the name and number of the bank account that you have registered with us. The document acceptance criteria are as follows:

Account number

The document must mention the account number and match a bank account that you have registered with Amazon Payments for disbursements.

Account holder’s name

The name of the account holder must be mentioned in the document and it needs to match the name of the selling entity (such as the business name, or the name of the seller for a private person).

Note: The beneficial owner’s (such as shareholders) name may not be accepted for a business seller. This depends on local regulations.

Bank name and logo

The name or logo of the bank, or both, must be clearly visible in the document.

Date

If the document’s issue date is available, it must be within the last 180 days.

To protect your privacy, we recommend that you remove the following information from the document:

  • Remove any transactional information or account balance details from the document if you do not want to share this information with us.
  • Remove your credit card information (card number and/or transactional information) if it appears in the document.
  • Remove any other confidential information from the document. The document will be approved if the acceptance criteria (mentioned above) are met.

What should I do if I have a document that is not in any of the Amazon-supported Languages?

You may have to submit officially translated documents if they are not in any of the Amazon supported languages such as English, German, French, Spanish, Italian, Dutch, Swedish and Polish.For more information, go to Accepted translated documents.

When does Amazon Payments Europe verify the information that I provide?

In certain cases we verify all of the information that you provide when your account is created and updated, which may take a few days. During this time, you may be able to access your account in Seller Central and change or upload new listings. However, you can’t start selling on Amazon until all the verification has been completed and your account has successfully completed the verification process. Most of the information we need from you is outlined in the Seller account information page, although additional documents or information may be required at a later date.

Make sure that the information you have entered is complete and accurate so that the verifications can be done swiftly.

Why doesn't Amazon Payments Europe support my country of establishment?

Your country of establishment may not be currently supported and included in the drop-down list for various reasons. This may include international restrictions or our ability to process information and documents in specific languages. Please check back in the future as we continuously expand the list of supported countries.

Why do I have to agree to the Terms and Conditions of Amazon Payments Europe?

In order to sell on Amazon, you must open an account with Amazon Payments Europe. Accepting the terms and conditions of Amazon Payments Europe is a requirement of the registration process for your selling account.

How does Amazon Payments Europe handle my data?

In order to comply with applicable law, Amazon Payments Europe is required to collect and verify certain information to open and maintain your selling account. We will solely use your data in accordance with our privacy notice. We know that you care about how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. The Amazon Payments Europe Privacy Notice - Selling on Amazon demonstrates this.

Why can't I see the Disburse now option in Seller Central?

As soon as we open your selling account, you will have access to the Disburse now option in Seller Central. However, it disappears under two conditions: either if the disbursement value is under €1 or if you have already clicked the option on the same day.

How is the primary contact person defined?

The primary contact person is the person who has access to the selling account. They provide the registration information on behalf of the account holder (the registered seller) and initiate transactions such as disbursements and refunds. Actions taken by the primary contact person are deemed to be taken by the account holder.

If the primary contact person is not the beneficial owner or the legal representative of the business, a Letter of Authorization (“LOA”) signed by a legal representative will be requested, confirming that the primary contact person is authorized to act on behalf of the business.

How is the beneficial owner defined?

A beneficial owner is a natural person who directly or indirectly owns more than 25% of the shares or voting rights of the business, or that owns the business via other means. If no individual qualifies under these criteria, then any individual who holds the position of senior manager is considered a beneficial owner.

How do I add beneficial owners to my account?

In case the beneficial owner is not the same person as the primary contact person, you must provide details of each of the beneficiary owners of the company meeting the above criteria. Where there are no beneficial owners meeting the above criteria, a senior manager will be required to be entered on the account in place of a beneficial owner.

To update the number of beneficial owners, follow these instructions:


  1. Go to Identity information.
  2. Click +Add all in-scope beneficial owners. It is located at the bottom of the screen, in blue font.
  3. Enter the beneficial owners' details.
  4. Repeat steps 1-3 for all applicable beneficial owners.
  5. Click Submit for verification.

What does Amazon Payments Europe expect to receive as a Letter of authorization for the primary contact person?

Note: It is necessary to provide this information in order for your account to be eligible for selling on Amazon.
We expect to receive a statement like the following, or something comparable:

------------------------------------------------------------------------
+++++++++
[Letterhead of the company]

POWER TO ACT ON BEHALF OF THE COMPANY

The undersigned [name of Company here] (herein after, the "Company"), duly represented by (name and function) [add full name and function of the signatory here], confirms that [add full name of the Person of Contact here] is authorized to open a Selling account with Amazon Payments, accept the User Agreement and other Policies, have access to the Selling on Amazon  account, and initiate transactions in the name and on behalf of the Company.

Dated this

By:

------------------------------------------------------------------------

Does Amazon have the right to change the agreement without notice?

We are committed to maintaining a dynamic, safe and compliant store for both customers and sellers. The changes to our agreements are a necessary step towards this goal. Therefore, we request that all sellers accept the agreements so that we may continue to offer outstanding products and services to both customers and sellers.

What does the Amazon Europe Business Solutions Agreement cover?

Amazon Europe Business Solutions Agreement contains the terms and conditions for selling on Amazon, Fulfillment by Amazon, services, and product ads.

I don't want to accept the new agreements. Can I contact Amazon to discuss the changes?

The agreements must be accepted as written. Our goal is to have a transparent platform that works for both sellers and Amazon.

If you have questions on the overall process, we encourage you to contact Selling Partner Support. However, they will be unable to waive any terms of the agreements.

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