This page helps you to resolve issues related to Seller Fulfilled Prime
supported carriers. Chronopost is currently the supported carrier for Seller Fulfilled
Prime in FR. See below for information on supported Prime Carriers’ operational
Prime carriers' label cancellation
For Chronopost, you will be charged for the label upon purchase in Buy Shipping.
However, if you have bought a Chronopost label and do not intend to use it, then you
must follow the following steps:
Cancel the unused shipping label. Go to the order details page
(Orders > Manage Orders >
Search for Order ID > Order
Details). Go to Shipments section and click
Refund Purchased Delivery Label.
Note: The shipping label
can only be cancelled before the order has been shipped. You have 30 days to
request a refund for an unused label.
Confirm dispatch for the same order. (Orders >
Manage Orders > Select the Order ID
> Confirm Shipment). Add the details of the alternative
carrier that you used to ship the order (Carrier, Name, Delivery Service, Tracking
Filing a claim with Chronopost
For a loss and damage claim, if you use Chronopost as the carrier to fulfil Seller
Fulfilled Prime orders, please contact your Chronopost account manager.