Important: Failure to comply with FBA product preparation requirements, safety requirements, and product restrictions may result in the refusal of inventory at the Amazon fulfillment center, disposal or return of inventory, blocking of future shipments to the fulfillment center, or charging for preparation or for noncompliance at the fulfillment center. Please share these requirements with your carrier or vendor to ensure that they are fully understood and adhered.
The following requirements apply to all LTL/FTL deliveries shipped to Amazon fulfillment centers.
All non-small parcel shipments must be palletized.
When delivering stock to EU countries, use 800x1200 mm
We only accept GMA grade B or higher, 1000x1200 mm 4-way
access wood pallets or 1000x1200 mm CHEP pallets when delivering stock to UK.
Other pallets size can be rejected.
Pallet exchange is not available.
Pallets shipped internationally must be heat
treated to ISPM-15 standard.
Broken or damaged pallets are not acceptable and
may be rejected at the merchant’s expense.
Amazon fulfillment centers cannot currently accept ocean
container deliveries. In addition, floor-loaded deliveries require exceptional authorization
in advance, where Amazon's business team contacts you directly for approval and
Ocean container and unauthorized floor-loaded shipments
may be refused at the dock, returned to you at your expense or subject to applicable
You can send your inventory to Amazon fulfillment
centers in the US, UK, Germany, France, Italy, and Spain via ocean full container loads
(FCL), ocean less than container loads (LCL), and air freight with Amazon Global Logistics
as the carrier. For more information, see Global Shipping Services.
Bill of Lading
When shipping two or more orders from the same pick-up location to the same
Amazon fulfilment center, and the desired delivery date is the same but the orders are for
different seller accounts, you can consolidate the orders in one shipment but you must create
a separate Bill of Lading for each order.
Bill of Lading must reference all Amazon Reference IDs (POs) contained in the shipment.
Amazon Reference IDs are found on the View an Existing Shipment
Bill of Lading must include carton and pallet
quantities per shipment.
Whenever possible, the merchant should include
the Bill of Lading number on the carton or pallet label. This allows for quick freight
verification upon delivery at an Amazon fulfillment center.
Do not combine Amazon and other customers'
orders in the same shipment.
Original Bill of Lading information must be
made available to the carrier in order for the carrier to arrange advanced delivery
Schedule Delivery Appointments
For every delivery to Amazon Fulfillment Centers, the seller or the carrier are required to request a delivery appointment no less than 24 hours ahead.
All booking requests must be made using the Carrier Central
Seller must provide to the carrier a complete list of Amazon Reference IDs( POs) , PRO numbers and FBA shipments IDs included on or with the Bill of landing and instruct the carrier that Amazon will require this information when scheduling a dock appointment. Sellers can use the booking form to provide mandatory information to carriers.
The carrier is required to fill in cartons and pallets count when using Carrier Central.
The carrier must deliver the quantity specified on the Carrier Central system.
No loads will be accepted without an advance appointment.
All deliveries must arrive on time. If your shipment is delayed due to unforeseen events, Amazon must be notified. If your delay is longer than 30 minutes, reschedule your appointment in the Carrier Central. ROC will reschedule the appointment accordingly.
For Partnered Carrier Program (PCP) Pallet, the carrier will book the delivery appointment on your behalf. See this page for more information.
During April 2021, we will transition from Amm to Finsterwalder for shipments to WRO5 fulfillment center. Beginning April 26, 2021, shipments for the German store which are assigned to WRO5 will show the Finsterwalder address. Other shipments for the German store assigned to fulfillment centers in Poland and the Czech Republic will remain directed to Amm.
Note: You need to contact your carrier to find out whether you need to schedule an appointment and how the booking process works. Always inform your carrier, external as well as transportation services owned by Amazon, to guarantee a smooth delivery.
Finsterwalder: To schedule an appointment for an LTL or Full Truck Load shipment with Finsterwalder in Halle (Saale), your carrier needs to book an appointment at Finsterwalder booking.
Versand durch Amazon:
[Your Amazon Company Name]
Finsterwalder Transport und Logistik GmbH
Amm: To schedule an appointment for an LTL or Full Truck Load shipment with Amm hub in Nürnberg, your carrier needs to fill Amm’s X-Dock form and send it to firstname.lastname@example.org.
Versand durch Amazon:
[Your Amazon Company Name]
c/o Amm GmbH & Co KG Spedition
Hamburger Str. 99