Communicate with buyers using Buyer-Seller Messages

The Buyer-Seller Messages page lets you communicate with buyers in the Amazon store via Seller Central, and your personal or business email. You can contact a buyer directly from your seller account or by using your authorized email account (if you have the buyer's encrypted email address that was previously generated by Buyer-Seller Messaging). Either way, your correspondence will be visible on the Buyer-Seller Messages page.

Sellers may contact buyers by clicking on the buyer's name or on Contact Buyer on the following pages in Seller Central:

• Manage orders
• Feedback Manager
• Manage Returns
• Manage A-to-Z Claims
• Buyer-Seller Messages