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This article applies to selling in: France

Communicate with buyers using Buyer-Seller Messages

The Buyer-Seller Messages page lets you communicate with buyers in the Amazon store via Seller Central, and your personal or business email. You can contact a buyer directly from your seller account or by using your authorized email account (if you have the buyer's encrypted email address that was previously generated by Buyer-Seller Messaging). Either way, your correspondence will be visible on the Buyer-Seller Messages page.

Sellers may contact buyers by clicking on the buyer's name or on Contact Buyer on the following pages in Seller Central:

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