To ensure a consistent experience for buyers, you must match or exceed Amazon's return policies.
Step 1: Return authorization
To ensure operational efficiency and a consistent customer experience, Amazon will automatically authorize all return requests that fall within the scope of Amazon’s Return Policy. You can identify automatically authorized return requests via the Auto-authorized flag on the Manage Returns page (Orders > Manage Returns) in Seller Central.
Any return requests that don’t meet Amazon’s returns policies will not receive an automated return authorization. Note that several categories and subcategories are exempt from automated return authorizations and that return requests of such items will be sent to you for manual review and authorization. This includes:
For return requests that require manual authorization, make sure that you respond within 24 hours. For more information on how to manually review and process such return requests, go to Process Return Requests.
To monitor returns, go to Manage Returns or download a Return Report. To download a return report, go to Orders > Manage Returns > View reports. Additionally, Amazon will send you an email when a buyer creates a return request.
Step 2: Return shipping labels
You can select one of two return label options in your returns settings:
As return labels will show your return address, make sure that it is up to date. For details on how to manage your default return address, go to Multiple return addresses. Note that if no domestic return address is available in your return address settings, the return shipping label will show your business address.
Step 3: Issuing a refund
You are required to issue a refund within two business days of receipt of a return. If you do not take action regarding the refund, Amazon might refund the customer on your behalf and charge the amount to your seller account.
For more information on how to refund orders, go to Refund orders. We encourage you to wait until you receive a returned item before issuing a refund so that you can evaluate its condition. If you would like to issue a concession in addition to or instead of refunding order amounts, go to Issue concessions.
Amazon manages returns and refunds of orders shipped through FBA. To learn how Amazon manages FBA returns, go to Customer Returns for Orders Fulfilled by Amazon.
If you are located outside the country you are selling in, you must do one of the following: