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This article applies to selling in: France

Why didn't I get paid?

Your payment might be on the way! It can take up to five business days for your money to appear in your bank account after Amazon Payments initiates a transfer. You can check the payment date of any settlement period in the Statement view in your Payments report.

Use the tool below to find out why you might not have received a payment.

Keeping your seller account up to date and in good standing are the best ways to ensure that you receive payments promptly. Here are common reasons for payment delays:

  • Funds are unavailable for payment because they are in reserve to ensure you have enough money to fulfill any returns, chargebacks, or A-to-z Guarantee claims. This is a normal part of selling on Amazon.
  • Bank account or credit card information is missing or invalid. Both are required for Amazon to initiate a payment, so ensure both are up to date in your account settings.
    Note: Whenever you add or update your bank account information, a mandatory three-day security hold takes effect before we can initiate a funds transfer. For this reason, we recommend not to update your bank account information within three days of any payment date.
  • The account has a negative or zero balance at the time of payment. This could happen because of selling fees or product refunds. We might charge your credit card to cover the selling fees in this situation.
  • All or some of your funds might be withheld as per the Funds withholding policy.
  • Shipment for an order is not confirmed.

Less common reasons for payment delays can include actions that we take in response to performance issues or suspicious activity related to your seller account. In this case, you find messages from Amazon with additional details in Performance notifications.

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