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This article applies to selling in: France

Order Status

There are two indicators of the status of each order that customers place for your items on the Amazon website. An order can be "pending" or "payment complete." While "payment complete" indicates that the item has been paid for by the customer, orders can be in "pending" status for a variety of reasons.

In most cases, "pending" indicates that some of the items in the order have not been shipped. Here are some of the most common reasons for orders to be in "Pending" status and how they affect the merchant being paid:

  • The buyer has qualified for Super Saver Delivery and the order is waiting for other items to be consolidated, so that the buyer will receive free shipping. Payment will be processed once the item is shipped.
  • Amazon has been unable to obtain authorisation for the customer's credit card. Once authorisation has been obtained, the merchant will be paid.
  • The order is for multiple items, but one item is not in stock; we choose to release (or split) the order so that the FBA item is shipped (our system may even extend Super Saver Delivery to the buyer even though a split has occurred). In these cases the order will still show "pending" in the merchant order screens even though the item has been shipped and the merchant has been paid.

You can determine whether you have been paid or not by going to Reports > Finance and searching for the order transaction.


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