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This article applies to selling in: France

Refunds of Buy Shipping fees

Note: The Buy Shipping function is currently only available for orders associated with a Seller-fulfilled Prime shipping template.

You can request a refund of Buy Shipping fees in accordance with the carrier's applicable terms and conditions. The following notes apply:

  • A refund will only be issued if approved by the carrier.
  • If you request a refund and use alternative shipping, be sure to send the buyer the new shipping and tracking information. Otherwise, the buyer will not receive an automatic notification of the change, and the original tracking information will remain associated with the order in the buyer's Amazon account.
  • If you ship a package, and confirm the shipment on time, but the carrier delivers it late, you are not obligated to issue a shipping refund to the buyer. Instead, direct the buyer to contact the carrier and request a refund based on the carrier's on-time delivery guarantee.
  • To avoid negative feedback, ship the item promptly or, if you are unable to fulfill the item, refund the buyer as soon as possible.
  • Most refund requests are processed within six to eight weeks.

To learn more about buying shipping labels, go to Buy shipping through Seller Central. To learn more about refunding and reprinting a label, go to Reprint a shipping label.

Request a refund

To apply for a refund, follow these steps:

  1. In Manage Orders, find the order for which you want to request a refund of Shipping Services fees.
  2. Click the Order ID link in the Order ID/Product Details column.
  3. Click Refund Shipping above the product and parcel details.
  4. Select the check box at the bottom of the page to certify that you did not use the shipping services.
  5. Click Refund Shipping.

View the status of a refund

You can view the status of your refund request in the Shipping Services Refunds section of the Order Details page. The status will be Refund Pending while we process your request.

If the refund is approved, the status will be Complete and the refund amount will appear as a credit on the Order Details page. The refunded amount also appears under Delivery services in your settlement report, and on the View Transactions page in the Payments section of your seller account.

If the refund is not approved, the status will be Refund Rejected.

Note: You must apply for a refund within 14 days, after the label being printed, after which it will be automatically declined. A request for refund will also be declined if the package has been delivered already, or if the package is still in transit. For further details, please read the terms and conditions of the carrier.
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