The Late Shipment Rate (LSR) represents orders ship confirmed after the expected ship date as a percentage of total orders, over both a 10-day or a 30-day period. LSR only applies to seller-fulfilled orders.
It's important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Orders that are ship confirmed late may negatively impact customer experience and lead to increased claims, negative feedback and/or customer contacts.
Our policy is that sellers should maintain an LSR under 4% in order to sell on Amazon. An LSR above 4% may result in account deactivation.
To view your LSR and download your LSR report: