As a means of protecting customers, Amazon monitors seller-fulfilled orders to ensure customers are receiving the items they purchased in a timely fashion. Amazon can place your selling account under review to monitor your selling activity and validate delivery on recent seller-fulfilled orders. During this time, which should not exceed 30 days, we can limit your selling privileges as a preventative measure against further possible impact to Amazon customers. Limits on selling privileges can include temporary suspension of all listings or suspension of seller-fulfilled listings. Although funds will remain in your account, during this review we will also temporarily limit your ability to receive disbursements as per applicable laws and policies. Once we confirm delivery of recent seller-fulfilled orders, your offers will be automatically reactivated and you can proceed with funds disbursements according to your normal disbursement schedule. If you have outstanding unshipped orders during the review period, continue fulfilling these. Evidence of delivery will expedite the review of your account.
Amazon considers multiple factors when deciding whether a selling account should be placed under temporary review. Some examples of these factors are included below. If your account exhibits multiple factors at one time, it could be placed under review.
Maintaining a healthy account can minimize the likelihood that your account will be placed under review in the future. For more information on how to maintain your account health, refer to the Seller University video "Maintain your account health".
The products you offer for sale on Amazon must comply with your Amazon Business Solutions Agreement, including all applicable Amazon policies, and all applicable laws and regulations. Before listing products, make sure that you understand all your responsibilities as a seller. For more information, refer Program Policies.
We will continue to review your account over the next 30 days for evidence which supports delivery of recent seller-fulfilled orders. If you have outstanding orders to be delivered, we recommend that you complete these promptly as this will help us complete your account review. Once we identify proof of delivery to customers, the review period will end and we will automatically reactivate any suspended listings and enable account disbursements.
If we do not find sufficient evidence of delivery during this period, further action will be taken and your Amazon account could be permanently deactivated in accordance with Amazon’s Program Policies. You will receive further email communications following the review period to inform you what action has been taken. If you believe you have additional evidence to support re-activation before this time, you can submit an appeal.
If you believe there has been an error, or you would like the review process expedited, go to the Account Health tab in Seller Central and click Appeal or submit an email to the address provided in the email communication sent to you when your account was placed on review. Ensure that you closely follow the directions in the email sent to you as this will minimize the time it takes to review your submission.
Your explanation should include the following information: