Amazon Multi-Channel Fulfillment (MCF) fulfills orders for your sales channels at the same delivery speed as Fulfillment by Amazon (FBA). For more information, go to Multi-channel fulfillment, our program page.
Delivery times are calculated from the time an order ships from our fulfillment center to when it is delivered to the buyer:
Exporting orders to buyers outside of the European Union is currently not available.
You can cancel any MCF order for up to five minutes after placing the order. Click the "Cancel" button in the Order details page.
If you would like to cancel an order after the first five minutes have passed, contact us. We will try to cancel it for you but can't guarantee successful cancellation.
You are not charged for MCF orders that are successfully canceled before they've shipped. If some of the items in an order have shipped, charges for the shipped items apply.
MCF charges fulfillment fees for domestic orders.
You are eligible for reimbursements on your MCF orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements on the Amazon fulfilled inventory report or the Payments report.
You are ineligible for reimbursements if any of the following applies:
Reimbursement requests for lost orders must be submitted within 90 days of the promised delivery date to be considered for reimbursement.
If your order is not delivered within seven days after the estimated delivery date, you are eligible to file for lost reimbursement by contacting Selling Partner Support. Orders that are marked as delivered by the carrier are not eligible for reimbursement.
The reimbursement amount is calculated according to the FBA lost and damaged inventory reimbursement policy. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.
If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item or items.
MCF supports returns to Amazon fulfillment centers. You can generate a return merchandise authorization (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Return reports. Go to the MCF program page for more details.
You can change the name and text on your packing slip in the Multi-Channel Fulfillment settings page.