This article applies to selling in: France
Replacements
Note: This report shows replacements issued to customers for completed orders. View the Replacements report.
Field definitions
| Online Header | Download Header | Description |
|---|---|---|
| Date | shipment-date | DD-MON-YYYY. Date of free replacement shipment |
| Merchant SKU | sku | Seller’s item identifier |
| ASIN | asin | Amazon Standard Inventory Number |
| Warehouse ID | fulfillment-center-id | Fulfillment center shipping this unit |
| Original Warehouse ID | original-fulfillment-center-id | Original fulfillment center shipping free replaced item |
| Quantity | quantity | Units shipped in replacement shipment |
| Currency | currency | Local currency for the transaction |
| Price Per Unit | item-price-per-unit | Retail value of item replaced |
| Replacement Reason Code | replacement-reason-code | Reason for replacement: see Free Replacement Reasons section below. |
| Original Customer Order ID | original-amazon-order-id | Order ID of original shipment |
Free Replacement Reasons
| Code | Reason |
|---|---|
| 0 | Other |
| 1 | Was lost |
| 2 | Defective |
| 3 | Damaged in shipping |
| 4 | Shipped wrong item |
| 5 | Item missing from shipment |
| 6 | Lost by shipper |
| 7 | Catalog error/wrong item ordered |
| 8 | Shipped to wrong address |
| 9 | Delivery problem (correct address) |
| 10 | Damaged due to DC/FC handling |
| 11 | Shipment in cleanup: item not received |
| 12 | Policy exception/customer error |
Sign in to use the tool and get personalized help (desktop browser required).
Related articles
- FBA customer returns
- Replacements
Additional Help
