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This article applies to selling in: France

Feedback

The key to resolving situations involving negative feedback is good communication with buyers.

Amazon will remove feedback only in the following cases:

  • The feedback includes obscene language.
  • The feedback includes personally-identifiable information.
  • The entire feedback comment is a product review.
  • The entire feedback comment is regarding fulfilment or customer service for an order fulfilled by Amazon.

As a general rule, Amazon does not remove customer feedback even if an issue is unwarranted or has been resolved. In such situations, it is reasonable for you to ask the customer to remove their feedback. Customers can remove or modify their feedback within 60 days from the date they created it. Pressuring a buyer to remove or modify their feedback is a violation of our Community Rules.

       
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