Details of UPS Service

UPS rates are dependent on the dimensions and weight of the parcel(s), the address from which the shipment originates and the destination fulfilment centre.

Please carefully review the contractual terms and conditions with Amazon for participation in the programme and the carrier terms and conditions for shipment with UPS, both of which will be made available to you when accepting the applicable shipping charges in Seller Central.

Definitions, Details of Service & Guidelines

1. Small Package Deliveries consist of units packed in individual parcels and individually labelled for delivery. Each parcel should have its own carrier tracking ID.
2. Transportation Cost (aka shipping charges) per parcel depends on weight, parcel dimensions, ship-from and ship-to addresses. The estimated fee for the shipping charges will be displayed according to the shipment details you have entered. It will cover damages or losses up to a maximum of €2,000 per unit for shipments to Germany, France, Italy and Spain, and £2,000 per unit for shipments to the United Kingdom (see point 9 for guidelines on the claims procedure). The estimated fee will be subject to adjustment if Amazon or UPS determines that the actual shipment data weight and/or dimensions of the package are different from the weight and/or dimensions as provided by you. Additional charges not reflected in the estimated fee may apply in certain cases as disclosed on the Amazon Partnered-Carrier help page or the Terms and Conditions for shipping products with UPS.
3. Billing of the transportation cost will appear in your seller account statement as two separate fees: Inbound Transportation Fee and Inbound Transportation Programme Fee. If you ship internationally, the fees will be applied towards your payment method associated to your seller account in the destination marketplace, and the fees will be charged in the currency of the target marketplace.
4. Expected Delivery Time would normally be 2 to 3 working days.
5. Proof of Delivery will be available through ups.com. However, there will be no ‘signed for’ field visible on the delivery confirmation screen.
6. Package weight and length should be in line with the FBA packaging requirements. Packages containing standard size units should weigh no more than 30kg. Individual items weighing between 15kg and 30kg must be marked as ‘Heavy Package’ (viewable from both the top and sides of each heavy-weight container). For more information, see UPS Dimensional Weight.
7. Make a booking and schedule a collection through ups.com by using the corresponding UPS guide below or by calling UPS local customer service line:

UPS Local Numbers	UPS “Scheduling a collection” guide
UK Call Centre: (+44) 8457 877877	English guide
FR Call Centre (+33) 0821 233 877	French guide
DE Call Centre: (+49) 1806 882 663	German guide
IT Call Centre: (+39) 023 030 3039	Italian guide
ES Call Centre: (+34) 902 88 88 20	Spanish guide

8. If you cannot produce a UPS label yourself, you can always drop off your package at any one of UPS pickup centres. The UPS label/tracking ID is used by UPS to process your package and does not in any way substitute the FBA shipment label that still needs to be applied to the package. Please note that if you print a UPS label and then you decide to cancel the shipment, you should do so within 24 hours; otherwise, you will be charged the estimated transportation cost.
9. Claims for a damaged or missing package must be reported to Amazon. To raise a claim, you must contact Amazon Seller Support. In your message, provide all the details of the shipment (including the order number, the ship-to and ship-from addresses, the package weight, UPS tracking number and the date of shipment). Amazon will, upon your completion of the request process, reimburse you the applicable replacement value for the lost or damaged item as described and defined in the FBA Guidelines on the relevant Amazon website and subject to the conditions stated therein, i.e. we will reimburse you based on our determination of the unit’s value, less the applicable FBA and Selling on Amazon fees. If you disagree with the reimbursement amount, we may request further evidence of the items’ value in the form of a receipt or invoice to facilitate a re-evaluation. The maximum reimbursable value, including VAT, will be €2,000 per unit for shipments to Germany, France, Italy and Spain, or £2,000 per unit for shipments to the United Kingdom. For units with a value greater than this, we recommend considering third-party insurance.

Note: UPS has regularly scheduled web server maintenance every Sunday between 4 pm and 6 pm CET. During this maintenance period, UPS labels may not be available for you to print. If you encounter difficulties creating your UPS shipment during this time, please try again after the maintenance period.

Post code restrictions

Please note that the following post codes are not serviced by the UPS Partnered Carrier Programme: