Scheduling a delivery appointment with the fulfilment centre is mandatory for:
Please note that your shipment can be rejected at the fulfilment centre in the absence of a valid delivery appointment scheduled via the booking process detailed below.
Less than Truckload Delivery bookings are made via our Carrier Appointment Request Portal (CARP). Please ask you carrier to create a CARP account and book a delivery appointment with the fulfilment centre via CARP. The fulfilment centre will respond to your carrier within 24 hours to determine the best delivery time. The carrier can also request changes to the appointment via CARP. Please provide the CARP Manual to your carrier to understand how to use the CARP portal.
If for any reason your carrier cannot make an appointment on your behalf, please create a CARP account yourself and book a delivery appointment for your shipment following the instructions in the CARP Manual.
Your carrier will need the following information to book a delivery appointment for your shipment. Please provide your carrier with the following information as it appears in Seller Central. To do so, download the FBA Booking Form, fill it out, and send it to your carrier.
Required shipment information:
If your carrier has any issues with the booking, they can contact the CARP support service via the contact link in the CARP portal.
To schedule a delivery appointment for a small parcel shipment not shipped with one of our recommended carriers, download the FBA Booking Form, fill it out with the information about your shipment, and send it to your carrier. The carrier must use the Carrier Appointment Request Portal (CARP) to book a delivery appointment.
Please see below a list of carriers that you can use for sending loose carton deliveries under half a pallet to an Amazon fulfilment centre without booking a delivery appointment. Recommended carriers are available for Amazon.co.uk and Amazon.fr only.