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This article applies to selling in: France

Seller Fulfilled Prime FAQ

I already have my own carrier. Can I use it for Seller Fulfilled Prime?

Amazon is committed to maintaining a high bar for Prime customer experience. Therefore, to ensure that customers receive the same excellent delivery experience in Seller Fulfilled Prime, we have partnered with Prime carriers who are able meet this bar. You are required to ship Seller Fulfilled Prime order only using supported carriers.

What are the costs of joining this program?

You are only required to pay the Prime carrier’s shipping costs to participate in Seller Fulfilled Prime. For more information on our Prime carrier shipping costs, go to Buy Shipping. To provide a good customer experience, Amazon also expects you to comply with the cut-off requirement and give orders on time to the Prime carrier. For more information, go to Program terms.

When is the cut-off time for shipping?

Regardless of the shipping speed selected by the customer, Prime and non-Prime Premium shipping orders must be dispatched on the same working day the order is received, as long as the customer places the order before your cut-off time. You are required to have a minimum order cut-off time of 4:00 p.m. for Prime orders and 2:00 p.m. local time for non-Prime Premium shipping orders. This means that all Prime orders received in your system by 4:00 p.m. local time must be dispatched the same day. Orders received after the cut-off time will have a “must-ship-by” date of the following working day.

For example, with a cut-off time set at 4:00 p.m. local time, Prime orders received in your system at 10:30 a.m. local time on a Tuesday need to be shipped on the same day. However, if it is received at 5:00 p.m. local time, it would need to be shipped by the following working day. The same logic applies to non-Prime premium shipping orders as well. Click here for more details about the program terms and cut-off time.

Can the cut-off time be changed?

Yes, you can postpone your cut-off time following the instructions here. The earliest cut-off time is 4:00 p.m. local time for prime orders and we recommend that you set the cut-off time 30 minutes before your Prime Carrier collection.

Day of the order (before cut-off) Shipping day Delivery day to the buyer
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Friday Friday Monday
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Sunday Monday Tuesday
Day of the order (after cut-off) Shipping day Delivery day to the buyer
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday

Can I sell products through Seller Fulfilled Prime in other countries?

At present, the Prime customer benefits associated with Seller Fulfilled Prime are only available to those for delivery within France, Belgium, and Monaco. However, you can offer delivery to regions outside of these regions on your Prime shipping template, and charge an additional fee. To edit your Prime template, go to your Shipping settings, select your template, and click Edit to add delivery to international regions.

Do I have to ship Prime orders to off-mainland regions?

All regions are systematically integrated in your Prime template found in your shipping settings and cannot be removed, however the delivery promises to each may differ.

In your shipping settings, you can set specific delivery times and shipping costs for your Premium shipping to particular regions for non-Prime customers. If the order placed is to a region outside your Prime carrier’s coverage, you will need to use an alternative carrier to ship those orders.

For shipping to DOM-TOM, you are allowed to ship the parcels with the carrier of your choice. This can be a non-Prime carrier.

Where can I review my Prime template once it is set up?

Go to your Shipping Settings, and select your Prime template from the templates on the left hand side.

How do I add more selection to Seller Fulfilled Prime?

There are two ways to assign ASINs to the Prime template. The first allows you to assign your ASINs one at a time manually via the Manage Inventory section of Seller Central. The second way allows you to assign ASINs in bulk by file. Click here to have more details on how to assign SKUs to the Prime template.

How many ship-from locations can I select in a Prime shipping template?

Can I ship Hazmat or heavy bulk products in the program?

All products and offers are subject to specific eligibility and outbound/return requirements. Your purchase and use of shipping and related services are subject to the terms, conditions, and other agreements between you and the applicable carrier or other service provider. You are responsible for reviewing and complying with them.

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