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This article applies to selling in: France

Carrier operational issues in Seller Fulfilled Prime

This page helps you to resolve issues related to Seller Fulfilled Prime supported carriers. Chronopost is currently the supported carrier for Seller Fulfilled Prime in FR. See below for information on supported Prime Carriers’ operational issues.

Prime carriers' label cancellation

For Chronopost, you will be charged for the label upon purchase in Buy Shipping. However, if you have bought a Chronopost label and do not intend to use it, then you must follow the following steps:

  • Cancel the unused shipping label. Go to the order details page (Orders > Manage Orders > Search for Order ID > Order Details). Go to Shipments section and click Refund Purchased Delivery Label.
    Note: The shipping label can only be cancelled before the order has been shipped. You have 30 days to request a refund for an unused label.
  • Confirm dispatch for the same order. (Orders > Manage Orders > Select the Order ID > Confirm Shipment). Add the details of the alternative carrier that you used to ship the order (Carrier, Name, Delivery Service, Tracking ID)

Filing a claim with Chronopost

For a loss and damage claim, if you use Chronopost as the carrier to fulfil Seller Fulfilled Prime orders, please contact your Chronopost account manager.

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