A chargeback, also known as a charge dispute, occurs when
a cardholder contacts their bank to dispute the charge for an order placed on Amazon. A
chargeback can be filed for a variety of reasons, ranging from non-receipt of the
product to unauthorized use of the credit card.
If you are an Amazon Pay seller, please use the information on Handling
As outlined in our Amazon Services Business Solutions Agreement:
You are responsible for chargebacks filed
against your account for service-related reasons, such as non-receipt of the
Amazon is responsible for any
payment-related fraud chargebacks, such as stolen credit cards or other payment fraud
To prevent chargeback claims, follow these best
Use the shipping address provided to you by
Amazon. You are liable for any disputes filed for orders you send to a different
Use a shipping method with a valid tracking
Use delivery confirmation (signature
required) for high value merchandise.
Keep a record of the date the order was
shipped, the shipping method used, and any available tracking information for at
least 6 months after the order date.