If you want to cancel one or two orders, you can use the
Manage Orders
feature.
However, when you want to cancel multiple orders at the same
time, you can use the Order Cancellation File.
You download the
Order Cancellation File template (a
Microsoft Excel file) from the Order Cancellation Template page,
edit the spreadsheet, save it as a tab-delimited text file, and
then upload it on the Order Cancellation page.
Please note: This template contains validation macros that will help
you complete the template correctly. The validations may be turned
on or off at your discretion, but we urge you to keep them on until
you learn how to use the template.
There are five basic steps to managing your Cancellation
file:
1. Download the template
Click the link below to download a template. Select a
destination folder on your computer and click
Save.
2. Enter the information into the Order Cancellation
template
Open the Order Cancellation template (a Microsoft Excel
spreadsheet) from the location where you saved the file.
The three Sheets in the file are accessible with the tabs at
the bottom of the window: Instructions, Definitions and
Adjustments.
Review the
Instructions and
Definitions sheets, particularly the important
notes and formatting requirements. The Cancellation Glossary
below also contains explanations.
Click the OrderCancellation tab.
Please note: This template contains validation macros that will help
you complete the template correctly. The validations may be
turned on or off at your discretion, but we urge you to keep them
on until you learn how to use the template.
Enter the information into the worksheet.
For each product on the order, enter the appropriate
information.
Tips for using Excel:
Reformat your number columns to “text” keep
Excel from removing leading zeros.
Format the date columns to dd-mm-yyyy before you save.
Wrap text or change the width of your cells to view all
your data.
3. Save your Order Cancellation file
After you have entered your information, you save the
file.
Save your file. You might want to use a different name for
each upload, such as CancellationUpload-12-05-2005 for an
upload you make on 12 May 2005.
If necessary, click theCancellation tab to display the
Cancellation worksheet that contains your data.
On the
File menu, click
Save As.
The Save As dialogue box appears.
In the
Save As Type list
Text (Tab-delimited) (*.txt). Browse to where
you would like to save the file, rename the file, and click
Save.
You might see a warning that the selected file format (the
tab-delimited file type) does not support workbooks containing
multiple worksheets. Click
Yes.
You might see a warning that your file contains features
incompatible with the selected Text (Tab delimited) file
format. Click
Yes.
Click the
Order Cancellation page link, if it not already
selected (and not a link).
Under Upload Your Cancellation File, click
Browse.
The Choose File dialogue box appears.
Browse to the location where you saved the tab-delimited text
file; then, select the file.
Click
Open.
The file path and file name appear in the Browse box.
Click
Uploadnow
The file is uploaded to Amazon.fr , and a status box
confirmations your file was received.
5. Review the status of your Adjustments File
upload
In the
File Upload Status section of this page you can
view the status of your upload.
If you need to access your report later, the last 10 Uploads
are available on the
Upload Order Related Files page, in the
Review File Status and History section.
Click the
Refresh button in the bar to see the most recent
status of your upload.
After your file is processed, the
Status/Results column shows updated information, along with the
actions available.
If any items are not activated due to errors, click the
View Processing Report link to download the
associated processing report. Use this report to diagnose and
correct errors in the file you uploaded. The
Troubleshoot Errors link provides a reference for
error codes used. When you are ready to upload the edited file,
click the
Return to Upload page link, and re-upload your
file.
Learn More about using a
Processing Report.
4. Upload your Cancellation file
On the
Orders tab, click
Advanced Features and then click the
Upload Order Related Files link.
4. Upload your Cancellation file
On the
Orders tab, click
Upload
Order Related Files.
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