Invoice by Amazon – Sold by Amazon Business, Sourced from you

Many Amazon Business customers have stated that they require invoices from a single seller of record. To support this request, Amazon enables you to sell inventory to Amazon Business EU SARL (ABEU) and for ABEU to re-sell it instantly to a business customer when they place an order on Amazon Business. By buying and instantly re-selling your items, ABEU becomes the seller of record, making your inventory available to customers who would not otherwise purchase from a third-party seller.

Am I eligible?

You are eligible if you are a seller in either the United Kingdom or in one of the four European stores (Germany, France, Italy, and Spain) and use Amazon’s VAT Calculation Services.

How can I enroll?

If you leveraged Fulfillment by Amazon (FBA) to sell your products prior to October 1, 2020 your selection that was fulfilled by Amazon has already been enrolled into Invoice by Amazon. If you opted out and would like to opt back in, simply click the Edit Settings inside the Invoice by Amazon settings box in your VAT calculation settings page and follow the directions.

We have recently enabled self-fulfilled products to be bought and sold by ABEU through Invoice by Amazon and are currently inviting Selling Partners to enroll. If you received an email notifying you about this development, your self-fulfilled products will be enrolled on the activation date specified in the email

Is the feature free?

Yes. There is no additional charge to enroll or fulfill orders. Standard Seller fees still apply.

Will my enrolled products still be available to business customers that are not currently using Invoice by Amazon?

Yes. Your products will appear as normal third-party offers to these business customers.

What will the detail page display when my products are sold by ABEU?

Your Seller name will still appear on the product detail page:

• Your products Fulfilled by Amazon will be marked as “dispatched, sold, and invoiced by Amazon. Sourced from [Seller]”.
• Your self-fulfilled products will be marked as “sold and invoiced by Amazon, dispatched and sourced from [Seller]”.

Will all of my products be eligible?

Currently, only products listed on Amazon Business stores in Germany, France, Italy, Spain, and the United Kingdom are eligible. Amazon also reserves the right to restrict products, including restrictions based on product type. This will not affect your offer availability to customers outside of products enrolled in Invoice by Amazon.

What differences will I see for an order?

For items fulfilled by Amazon, the seller experience is generally the same as today. However, you might notice some minor differences:

• Amazon will handle communication with the business customer, except for product-related questions (if you have opted in to receive them). You will not be able to send messages directly to a customer of an ABEU order.
• “Amazon Business EU SARL” will appear as your customer in reports, invoices and Seller Central.

For self-fulfilled items, you will also notice the same differences mentioned above. Additionally, we have modified the return policy for self-fulfilled products enrolled in Invoice by Amazon as follows:

• We will automatically authorize all return requests from business customers that meet Amazon’s policy. You are required to confirm receipt of the item within two business days after receiving the item to authorize Amazon to provide a full refund to the business customer. Refunded items that are damaged may qualify for a SAFE-T (Seller Assurance for E-commerce Transactions) claim if they meet the SAFE-T program requirements. For other such cases, please provide a written notice of the damage to Selling Partner Support.

Can I opt out specific products from Invoice by Amazon?

Yes. When you enroll into this service, all of your eligible offers are opted in by default. If you do not want to re-sell specific SKUs through ABEU, you can opt out such SKUs by using one of the following methods:

• Seller Central: Click on the Add Products via Upload option under the Inventory menu on Seller Central to access the Upload Your Inventory file tab. Drag and drop this excel template or click on the Browse files button to upload the same template with the following parameters:
  • SKU, representing the relevant product
  • IsIBA, representing TRUE for SKUs that you want to re-sell through ABEU and FALSE for those that you do not

  Click Upload file button to begin processing. Please do not modify the first two lines of the excel template file.

• Amazon Marketplace Web Service (MWS): Use the _POST_FLAT_FILE_IBA_OFFER_OPT_IN_DATA_ Feed Type via the Feeds API for the stores in which you want to opt out. Use the SubmitFeed operation to submit a csv file with the following parameters:

  • SKU, representing the relevant product
  • IsIBA, representing TRUE for SKUs that you want to re-sell through ABEU and FALSE for those that you do not
  If this is the first time you are hearing about Amazon Marketplace Web Service (Amazon MWS), refer to the Amazon MWS Developer Guide to understand how it works, how to register to use Amazon MWS, and which APIs are available for you to develop applications.

Can I opt out entirely or at a fulfillment channel level?

Yes. Click the Edit Settings link in the Invoice by Amazon settings box in your VAT calculation settings . Un-check the relevant boxes to un-enroll your products fulfilled by Amazon, fulfilled by seller, or both.

Will signing up for IBA make my offer available in other Amazon marketplaces where it is not listed currently?

No, Invoice by Amazon will not list your offers in the stores where it is not currently listed.