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This article applies to selling in: France

DPD Service Overview

DPD Rate card Rules

  • You need to guarantee at least 5 DPD Prime parcels shipped per day.
  • You need to accept and comply with the Terms and Conditions of DPD.
  • For all outbound shipments (domestic and international): You can ship packages up to 200 cm in length on the longest side and with maximum 300 cm of girth (girth = 2 x width +2 x height + length) with a maximum weight of 30kg.
  • For limited quantities light hazmat: You need to inform DPD in advance, sign an additional agreement and label every parcel with a special sticker provided by DPD. Other (non-light) dangerous goods are not eligible to be shipped.
  • For all returns (domestic only): Returns are limited to 100 cm in length on the longest side, with maximum 250 cm of girth (girth = 2 x width +2 x height + length) with maximum 20 kg weight. Products exceeding these dimensions will receive unpaid customer return labels.

Insurance policy

  • Packages without a declared insurance value are automatically insured up to €23/Kg value by DPD France. This means that the insurance coverage = weight of parcel x 23 € (within the value limit of the shipped item).
  • DPD France also provides additional insurance up to €22.500. The additional insurance has a charge of 0.75% of the declared value of the shipment. This should be transmitted to DPD France as part of the manifest.

DPD Prime Surcharges

  • DPD Island surcharges:

    DPD France delivers to the following European islands for a surcharge of €25 (in addition to the shipping charge to deliver to that country):

    • Channel Islands (UK), Balearic Islands (Spain), Sardinia and Sicily (Italy), Azores (Portugal), Madeira (Portugal), Greek Islands.
    • DPD France delivers to French Islands for a surcharge of €14 (in addition to the shipping charge). See this file.

  • Mountain regions surcharge:

    Prices in EUR (excl. VAT*): €5 for delivery to mountains in France. See this file.

    *Applicable VAT is 20.0%

  • Fuel charge:

    DPD France charges an additional fuel surcharge of 0.93% on top of the base rates. This surcharge is updated on a quarterly basis.

  • Ecological Tax:

    Ecological tax of €0.32 on every shipment, regardless of size or weight.

Customer returns

The DPD Returns rate card is the same as that for outbound.

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