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This article applies to selling in: France

Chronopost Service Overview

Chronopost rate card rules

  • You need to guarantee at least 10 Chronopost Prime parcels shipped per day.
  • You need to accept and comply with the Terms and Conditions of Chronopost.
  • For all outbound shipments (domestic and international): You can ship packages up to 150 cm in length on the longest side and with maximum 300 cm of girth (girth = 2 x width +2 x height + length) with a maximum weight of 30kg – domestic shipments and Belgium, 10kg – international shipments.
  • For light Hazmat products: You need to inform Chronopost in advance, sign an additional agreement and label every parcel with a special sticker provided by Chronopost. Other (non-light) dangerous goods are not eligible to be shipped.
  • For all returns (domestic only): Returns are limited to 150 cm in length on the longest side, with maximum 300 cm of girth (girth = 2 x width +2 x height + length) with maximum 20 kg weight. Products exceeding these dimensions will receive unpaid customer return labels.

Insurance policy

  • Packages without a declared insurance value are automatically insured up to €23/Kg value by Chronopost France. This means that the insurance coverage = weight of parcel x 23 € (within the value limit of 690€ per parcel).
  • Chronopost France also provides additional insurance up to €5000. You need to subscribe to this additional pay service directly to Chronopost. This should be transmitted to Chronopost as part of the manifest.

Chronopost prime surcharges

  • Chronopost Corsica surcharge

    Chronopost delivers to Corsica for a surcharge of €11.5 (in addition to the shipping.

Customer returns

Please refer to the Chronopost Return Rate Card page.

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