Yun Express

Carrier overview

Yun Express focuses on e-commerce logistics sector and provides the global direct line logistics solutions for global cross-border e-commerce sellers. Yun Express has developed into industry's leading cross-border e-commerce B2C logistics service provider with its direct line services, more than 25 self-operated branches, 30 transit hubs, and 1MM daily-processed volume, since its foundation in 2014.

Shipping benefits of Yun Express

• Shipping method coverage: 220 countries and regions, including EU, GB, US, CA, AE, SA, and JP.
• Wide range of acceptable products: General cargo and products with battery.
• Exclusive customer service: Yun Express exclusive customer service team will respond quickly.
• Quick claim settlement: If the package is lost in transit, after being confirmed by Yun Express, quick claim settlement will be applied.

Overview of shipping methods

Pick up

Yun Express provides free pickup service in the main provinces for more than 25 cities. For more details, refer to the pickup scope or call Yun Express at 400-0262-126.

If you need Yun Express to pick up at your designated warehouse location, contact your Yun Express customer manager in advance.

Yun Express registration and on-boarding

• Bind account

  If you already have a Yun Express account for using Buy Shipping methods provided by Yun Express, bind your Amazon Merchant Token with your Yun Express account:
  

  1. Find your Amazon Merchant Token. Log in to Amazon Seller Central > Settings> Account Info > Merchant Token.
     
     
  2. Bind on Account. Log in to Yun Express.
     • Go to User Settings > Platform Account.
     • Select Amazon.
     • Enter your Amazon Merchant Token.
       
       

     You can choose Yun Express shipping methods for Buy shipping service after binding your account.

• Register for a Yun Express account

  If you do not have a Yun Express account, you can register a new account and bind your account:
  

  1. Register a Yun Express account. Click here to sign up for Amazon exclusive Yun Express account.
     
     
  2. Real name authentication. Click the user center to complete the real name authentication, and wait for approval.
     
     
  3. Sign the contract.

     After completing the real name authentication, log in to Yun Express user center. Go to Contract Management, and sign the contract with Yun Express to complete the registration process.

     
     

  Note: If you are purchasing a Yun Express Label with Buy Shipping service for the first time you have to confirm your warehouse address and your expected pickup time with your Yun Express customer manager before shipping, even if you have filled in your warehouse information at the time of registration.

If you encounter any problems during registration or binding, feel free to contact your Yun Express customer manager or Yun Express Buy Shipping customer service team at 400-0262-126 ext 6002.

Payments and rates

Any shipping cost incurred by merchants using Yun Express shipping methods for Buy Shipping service shall be settled directly by merchants and Yun Express. When packages are picked up or dropped off to Yun Express warehouse, Yun Express will charge for the package you shipped, make sure you have enough balance in your Yun Express account to ship your package.

For more details, you can refer to the rate provided in the Buy Shipping service.

The shipping rate will subject to the published version by Amazon Buy Shipping service. If you have a separate rate or discount agreement with Yun Express, you can use your own rate.

Contact Yun Express

Official Website: http://www.yunexpress.cn .

Telephone: 400-0262-126 ext 6002.

FAQ

What should I do if my pickup address is not within the pickup scope of Yun Express?

You can drop off your package to Yun Express warehouse.

Can I handover my package to Yun Express if I do not have a registered Yun Express account?

No, we will not be able to process your package if you do not have a registered account. In order to avoid affecting the transit time of your package, register for a Yun Express account and bind account before shipping.

Is the shipping cost calculated by the Amazon Buy Shipping, my actual shipping cost?

The estimated cost is for reference. The actual cost will subject to the quotation and billing fee provided by your Yun Express account manager.

How should I settle my shipping cost if I have purchased a Yun Express label through Amazon Buy Shipping service?

You will settle your shipping cost with Yun Express.

How to contact Yun Express for pickup?

You can contact your Yun Express customer manager to confirm your pickup address and expected time before delivery. If you encounter any problem, you can contact your Yun Express customer manager or the customer service team.

I already have a Yun Express account. Do I need to confirm my pickup address with Yun Express before shipping?

Yes, please confirm your pickup address with Yun Express in advance, regardless of whether you have shipped with Yun Express before Yun Express Terms and Conditions.