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South Africa Value Added Tax (VAT) Frequently Asked Questions

South Africa Value Added Tax (VAT) Frequently Asked Questions

South Africa Value Added Tax (VAT) collection on remote services provided to sellers who are South Africa residents.

Important: Information on this page does not constitute tax, legal, or other professional advice and must not be used as such.You should consult your professional advisers if you have any questions.

Subject to certain conditions, the South Africa Government requires non-resident companies providing “remote services” to collect South Africa VAT at a rate of 15% on these services when provided to South Africa residents. In this context, Selling on Amazon fees are considered remote services. Hence, Amazon will charge all South Africa-based sellers a standard rate of 15% VAT on Selling on Amazon fees (listing/referral services) and subscription fees.

To learn more, or understand how this may impact your Selling on Amazon account, please visit the South Africa Tax Office website.

How does South Africa VAT apply to my Selling account?

If you are a resident of South Africa, Selling on Amazon fees (listing/referral services) charged to your selling account are subject to South Africa VAT at a rate of 15%.

How can I include my South Africa VAT ID on my invoice?

Should you wish Amazon to include your South Africa VAT number on your invoices, you may provide your South Africa VAT ID on Seller Central.

To provide Amazon with your South Africa VAT ID:

  1. Log into Seller Central
  2. Under Settings choose Account Info
  3. In the section Tax Information, click on VAT information
  4. From the list of countries, select South Africa
  5. Add your VAT ID
  6. Click I accept and acknowledge all conditions set out in the Tax registration agreement
  7. Click Save

    How do I obtain a South Africa VAT ID?

    You may be eligible to register for a South Africa VAT ID online by visiting your local tax office website. Consult your tax advisor if you have any questions regarding how to register for a South Africa VAT ID.

    I am not a South Africa resident; will Amazon charge my account South Africa VAT on fees?

    No, if you are not a resident of South Africa, Selling on Amazon fees through your selling account will not be subject to South Africa VAT collection. Consult your tax advisor to help you understand if you have any VAT obligations in South Africa.

    I updated my information to reflect my current address, which is outside South Africa. Why is Amazon continuing to collect South Africa VAT?

    Amazon calculates South Africa VAT on fees when an order is placed, and collects it when an order is shipped. If the information you provided at the time of shipment indicated you were a resident of South Africa, then South Africa VAT will have been collected. This might have occurred if there were pending orders before you updated your current address and payment information.

    Go to Seller Account Information and review each section to ensure that all of your information is complete and accurate.

    Note that there may be several addresses and payment methods associated with your seller account.

    I am no longer a resident of South Africa, and I have updated all my information to reflect my current address. Can Amazon refund previously-charged South Africa VAT to my seller account?

    Amazon is required to charge and remit South Africa VAT based on the information in your seller account. At the time the VAT was calculated and collected, Amazon had enough information to associate your account with South Africa and cannot refund the South Africa VAT charged.

    How do I receive a refund for previously charged South Africa VAT on my seller account?

    If you believe you were incorrectly charged, you may request a refund for previously-charged South Africa VAT.

    To request a refund:

    1. Contact Amazon Seller Support through the Contact us form.

    1. Choose Selling on Amazon
    2. Click Other issues and then Tax Questions
    3. Under What are your tax questions, request a refund of the South Africa VAT charged to your seller account.

      2. You will receive an update for your case when your request has been processed. The update will provide the estimated date when you can expect to receive a refund in your seller account if your request was approved.

      Will Amazon provide me with an invoice for any South Africa VAT collected on Selling on Amazon fees?

      Amazon will provide a monthly tax invoice to sellers who are charged South Africa VAT on their Selling on Amazon fees. Your monthly invoice will be emailed to the primary email address we have on file for your seller account.

      You can also view your monthly invoices by going to Seller Central > Reports > Tax Document Library > Seller Fee Tax Invoices

      You will also see VAT on your listing/referral fees in your Seller Central Selling account, under Order Details Page.

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