This is about account deactivation and the goal of re-activation

Dear

You have been found to be related to an account

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please take one of the following actions:

1. Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.

OR

2. Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.

OR

3. Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.

How do I send the required information?

Please click on the View Appeal button on the Account Health dashboard (https://sellercenral-europe.amazon.com/performance/dshboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We’re here to help

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.co/gp/help/1801).

Additionally, please review general guidance for creating a plan of action (https://sellercentral.amazon.es/gp/help/G20162360).

You can view your account performance at (https://sllercentral-europe.amazon.com/performace/dashoard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

– iOS App (https://itues.apple.com/es/app/amazon-seller/id794141485?mt=8)

– Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=s_es)

We may not respond to further emails about this issue.

Sincerely,

Seller Performance Team

Account deactivation for Germany, France, Spain, Italy?

I would add more information; however, what do I need to add?

Is there a real team to help, or is this a robot generating the response?

Whom can I contact to make progress?

What is the route to sorting this out?